Policy
1. Refund Policy
Refund Policy
At PrimeFind Pets, we want you to be fully satisfied with your purchase.
If you are not happy with your order, you can request a return or refund under the following conditions:
Returns
You may request a return within 14 days of receiving the product (EU Right of Withdrawal).
Product must be unused, in original condition and packaging.
Return shipping costs are the customer’s responsibility unless the item is defective or damaged.
Refunds
Refunds are issued once we receive and inspect the returned product.
Refunds will be processed to the original payment method within 3–7 business days.
Damaged or defective items
If you received a damaged, incorrect or defective item, contact us within 48 hours with photo/video proof and your order number.
Non-returnable items
Gift cards
Final sale items
Used or damaged items (not caused by shipping or manufacturer error)
Contact
For all return-related questions:
📩 axonfolll@gmail.com
2. Shipping Policy
Shipping Policy
Processing Time
Orders are processed within 1–3 business days.
Shipping Time
Typical delivery time to Germany & EU:
7–21 business days (depending on product and warehouse location).
Tracking number will be provided once the order ships.
Shipping Locations
We ship to:
Germany
All EU countries
United Kingdom
USA
Canada
Australia
Customs & Import Fees
Customers are responsible for any customs or VAT fees (usually rare for low-value items).
Lost or delayed packages
If your package is delayed or tracking has not updated for 7+ days, contact our support — we will assist in finding a solution or issuing replacement.
3. Privacy Policy
Privacy Policy
We value your privacy. This policy explains how we collect, use and protect your personal data.
Data We Collect
Name, address, email, phone
Order information
Payment information (handled securely by external payment providers)
Device information, cookies, IP (for analytics & security)
How We Use Your Data
To process and deliver orders
Customer support communication
Fraud prevention
Marketing (only with your consent)
Third-Party Services
We use trusted providers such as payment gateways and analytics tools.
Your data is never sold or shared unlawfully.
Your Rights (GDPR)
EU customers have the right to:
Request a copy of their data
Request deletion
Request correction
Withdraw consent
Contact us: axonfolll@gmail.com
4. Terms of Service
Terms of Service
By accessing this website, you agree to the following terms:
1. General
PrimeFind Pets provides products for personal use.
We reserve the right to change prices, content, and policies at any time.
2. Products
We make every effort to display product colors and descriptions accurately.
Slight variations may occur.
3. Orders & Payments
By placing an order, you agree that:
All provided information is accurate
You are authorized to use the payment method
We reserve the right to cancel suspicious orders.
4. Liability
PrimeFind Pets is not responsible for delays caused by shipping carriers, customs, or external factors beyond our control.
5. Contact
axonfolll@gmail.com